Automating Online Customer Service -

Increase sales. Improve customer satisfaction. Reinforce the brand. Reduce service costs.

Virtual agents to engage customers online and automate service

Combining interactive personal service with the low costs of self-service

With the increasing role of the Internet in the customer experience, consumers demanding always more, and companies competing increasingly on brand and service differentiation, there is a strong need for high-quality customer service on-line.

However, with today's online customer service solutions, companies are left between options that are either too expensive (human support by chat or phone) or perceived as ineffective by customers (FAQ, Search, email, etc).

Facing these new challenges, Virtual Spirits is introducing an innovative solution that combines a compelling online customer service experience with the low costs of self-service solutions.

vSpirits automated virtual agents (AVA) are online 24 x 7 to chat with visitors and customers in order to provide them with personalized advice, recommendations, or solutions to their inquiry.

They enable your customers to get immediate and accurate responses based on chat-like interaction and without requiring them to search through a long list of links and FAQs.

The automated virtual agents (AVA) can also handle the vast majority of customer inquiries to support staff, such as technical or service related inquiries - and automatically redirect high-value cases to human-attended support when required.

vSpirits virtual agents solution for enterprises transforms the online web service into a high quality, interactive, personal service that supports sales, improves customer satisfaction and reinforces the brand.